Troubleshooting
Function Test App prompts for a Passcode on iOS devices
From time to time, some of our users report that the Function Test app is requesting a passcode when launching, instead of running the desired test profile. This happens when the app is launched without a test profile loaded. You can avoid this error ...
RADI WiFi down
RADI wi-fI was down due to AP overload. There was too many devices connect to the AP. I have instructed production to keep watch on the amount of devices that they are loading/prepping for the RADIs.
Snaptap Troubleshooting
Common SnapTap Error Messages Error Message Solution Cannot create work profile This error message indicates that the device cannot be managed because a custom OS is or has been installed on the device. This may also happen if the device's time is ...
iPhone 7 devices won't activate
Over time, we have noticed an increase in the number of activation failures, or devices that take a very long time to activate. Specifically, iPhone 7 devices with model number A1660. Apple has issued a statement regarding these devices, which have ...
Error 11050 - Get admin right failure
This error indicates that the FutureDial software was unable to obtain admin rights on the device to initiate the factory reset process. This error code often happens when a device's screen turns off or locks before FutureDial is able to begin the ...
LG Devices don't connect, are not recognized, or fail to process.
Sometimes when running LG devices, certain models have problems detecting, and sometimes will fail with error code 11001 thru 11010. LG devices can be tricky, and they don't seem to have the same connectivity configuration as many of the other ...